Policies

Appointment Changes & Cancellations: Any changes to scheduled appointments must be made at least 48 hours in advance to avoid the loss of your deposit. If you are a returning client and cancel within 48 hours of the scheduled appointment, a fee of 50% of the booked service(s) will be charged to the card on file.

Arrivals: please note that late arrivals may result in shortened service time and if you are over 10 minutes late, your appointment will need to be rescheduled with a 90% charge applied.

Cancellations Or No-Shows: 90% of the booked service(s) will be charged to the card on file. Frequent Rescheduling: If the same appointment is rescheduled more than twice, a 50% deposit of the service fee will be required to secure the third appointment. After the third reschedule, online booking may be disabled, and you may be placed on a waitlist for last-minute openings.

Before confirming your appointment, please review your appointment details carefully, including the date, time, and services booked. Once your appointment is confirmed, the scheduled time and services are reserved exclusively for you. Changes to the time or services after confirmation may not be accommodated, unless there is a contraindication for the service booked, as adjustments can impact the schedule and other clients.

This helps ensure that your appointment runs smoothly and that we can provide the best experience for all clients. 

If the same appointment is rescheduled more than twice, a 50% deposit of the service fee will be required to secure the third appointment. After the third reschedule, online booking may be disabled, and you may be placed on a waitlist for last-minute openings.

To help maintain a calm, professional and welcoming environment for all clients and service providers, we kindly ask that no additional guests attend your appointment unless they are also scheduled for a service.

For the safety of all children, and due to the presence of sharp tools and equipment in the studio, we kindly ask that children do not attend appointments, as full supervision cannot be provided during services. This policy is in place to ensure a safe environment and to allow full focus on providing the highest quality service and results.

We understand this may not always be feasible; in such cases, we kindly ask that children remain in the waiting area under the supervision of another adult at all times.

Due to the nature of skincare products and for sanitary reasons, all product sales whether in-studio or online are final. We do not offer returns, exchanges, or refunds.

Please carefully review all product details, ingredients, and usage instructions before purchasing. established clients if you need farther assistance implementing a product into your routine please email us at clara@authenticbeautync.com

In the rare event of a proven reaction, we ask that established clients only email clara@authenticbeautync.com within 5 days of receiving the product. While we cannot accept returns, we will do our best to work with you to find a solution or provide expert guidance to ensure your safety and satisfaction.

Orders are processed in the order they are received. Please allow 2–4 business days for processing before shipment. Processing times may vary during high-volume periods, sales, or holidays.

Please note that some items may be drop-shipped directly from the brand if they are out of stock or not available for purchase in-studio at Authentic Beauty. Drop-shipped items may have slightly longer processing times.

You will receive a tracking number once your order has shipped, whether from our studio or directly from the brand.

If your item was marked as delivered but you have not received it, please contact the carrier to file a claim, once a package leaves our facility or the brand’s facility, we have limited control. We will do our best to work with you and the carrier to help ensure you receive your order.

If your order was drop-shipped and arrives damaged, please contact the brand directly for assistance.
If your order was shipped directly from Authentic Beauty, please email Clara@authenticbeautync.com with photos or videos of the damaged merchandise so we can assist you.